Enhance guests’ dining, ordering, and service experiences
Support diners, delivery customers, and venue visitors with fast, personalized assistance across every touchpoint of your restaurants, cafés, cloud kitchens, and F&B outlets.
Menu guidance, ordering & recommendations
Help guests discover dishes faster—whether they’re browsing in-store kiosks, mobile apps, or delivery platforms. Your AI assistant can explain ingredients, allergens, dietary options, portion sizes, and wait times. It can also recommend sides, drinks, or combos based on preferences (e.g., “Show me vegan options,” “What’s spicy?”, “What goes well with this dish?”). This streamlines decision-making, boosts order accuracy, and increases the average bill size through personalized upselling.
Promotions, loyalty & customized offers
Support customers with loyalty memberships, points balances, exclusive deals, and bundled meal offers (e.g., “Buy 1 Get 1”, meal combos, seasonal menus). AI can instantly handle common questions such as “What are today’s offers?”, “Do I have reward points?”, or “What can I redeem?”. It also nudges guests toward upgrades—like premium ingredients, add-ons, or high-margin items—while reducing queues and staff workload.
Customer support & operational assistance
Resolve everyday issues like order delays, payment failures, missing items, or delivery tracking. Provide quick answers on seating availability, reservation changes, dietary accommodations, or store locations. AI can also direct customers to refund rules, prep-time estimates, parking info, accessibility support, or lost-and-found processes. This reduces frustration, shortens waiting times, and ensures guests spend more time enjoying their meal rather than navigating problems.
