How Kuwait Technical College brings applied learning to life with AI-powered student support.
Kuwait Technical College (ktech) built an AI agent with Pair AI in just a few weeks—relieving pressure on call centers and WhatsApp, speeding up admissions, and giving students instant answers 24/7.
Before AI, ktech’s Student Affairs and Admissions teams were flooded with questions across phone, email, and WhatsApp—about applications, placement tests, timetables, and tuition. Responses were high quality, but peak seasons (like admissions and add/drop week) meant long queues and late replies.
Speed, access, and quality
Before AI, ktech’s Student Affairs and Admissions teams were flooded with questions across phone, email, and WhatsApp—about applications, placement tests, timetables, and tuition. Responses were high quality, but peak seasons (like admissions and add/drop week) meant long queues and late replies.
'It’s like having our best advisor available for every student, at any hour. Students no longer have to wait for office hours just to ask a simple question.'
Abdelwahab Boodai , Assistant Vice President of Student Affairs And RegistrationBetter guidance and new insights
Instead of sending generic FAQ links, the agent asks follow-up questions—like whether the student is Kuwaiti or international, which program they’re interested in, or whether they’re asking about diploma or bachelor tracks—then gives tailored answers and next steps.
